Privacy and Cookie Policy

Plexus Solutions LLC and all its affiliates (hereinafter referred to as "Plexus Solutions", "we" or "us") are committed to maintaining the privacy of every current, former and prospective customer. We recognize that you entrust important personal information to us, and we wish to assure you that we take seriously our responsibilities in protecting and safeguarding this information. This Privacy & Cookie Policy ("Policy") describes in detail how we deal with information that we collect on this website (the "Site").

This Policy may be updated at any time. Please ensure that you regularly read the latest version of this page. The first paragraph of the Policy tells you when the last update was made.

Information We Collect

We may collect information about you when you use this Site or when you apply for or use other services offered by Plexus Solutions in the following ways:

  • We may also collect personal information about you as a result of us recording certain telephone calls which our employees may have with you, and storing those recordings, in order to satisfy our legal and regulatory obligations or for Plexus Solutions Business purposes
  • If you register to use the password-protected or country-specific portions of our site, we will ask you to provide us with certain information about yourself. This information may include your name, company name, title, address, country of residence, e-mail address, telephone number, account number, assets, income and financial situation. We use such information about you to verify your identity and eligibility to receive certain products or services, to provide information to you about products and services that we believe may be of interest to you, to record your interest in products and services that we offer, and to respond to your requests for information. We may also use cookies or web bugs on such portions of our Site to collect Usage Information, and to facilitate your movement within the Site (e.g. remembering passwords during a session and recording the country you may have elected as your country of residence)
  • We may collect information concerning the attachments you open within newsletters that are sent to you electronically
  • We may also collect personal information about you from applications, forms or questionnaires you may complete or agreements you enter into with us or in the course of your establishing or maintaining a customer relationship with us, including information about your credit history or financial situation, and your transactions with us or others who provide services to us.

If you decline to provide us with the personal information we require then we may not be able to make investment products available to you or to provide other services to you.

Security of Data Transfers

Please note that data transferred via a public network, such as the internet or an email service, may be viewed by others. Information transmitted via the internet (such as online forms) and content received online may under certain circumstances be transmitted via third-party networks. Plexus Solutions cannot guarantee the confidentiality of messages or documents transmitted via such open networks or networks from third parties.

If you disclose personal information via an open network or a third-party network, you should be aware that your data may be lost or that third parties may be able to gain access to this information and consequently gather and make use of the data without your consent. In particular, while individual data packets are often encrypted, the names of the sender and recipient are not. A third party could therefore be able to draw conclusions about existing bank accounts or business relationships or ones that are subsequently established. Even if both the sender and recipient are located in the same country, data may also be transmitted regularly and without controls via such networks to other countries, including to countries that do not afford the same level of data protection as your country of domicile. We accept no responsibility for the security of your data during transmission via the internet and cannot be held liable for any direct or indirect losses. We ask that you use alternative methods of communication if you deem this to be necessary or appropriate for security reasons.

Data you provide in online forms can be communicated to commissioned third-party companies for order processing and be processed by such companies.

For certain services, we use strong encryption to transfer your data. In these cases you will be informed separately about the treatment of this data and details concerning encryption.

Protection, Processing and Use of Personal Data

We use your personal information to enhance the quality of the products or services we wish to provide to our customers or in connection with your investments with or through us and to maintain contact details for those with whom we deal. We restrict access to personal information about you to those employees, agents or other parties who need to know that information to provide products or services to you or in connection with your investments with or through us. We maintain physical, electronic and procedural safeguards to guard your personal information, including firewalls, individual passwords and encryption and authentication technology. We do not use for purposes other than as set out above, or disclose to any third party any personal information about our customers or former customers, except with such customer’s consent or as otherwise permitted or required by law. In cases where we believe that additional products and services may be of interest to you, we may share your personal information with affiliates of Plexus Solutions to the extent permitted by applicable law. We may also disclose this information to firms that perform services on our behalf to the extent permitted by applicable law. These service providers are required to treat the information confidentially and use it only for the purpose for which it is provided. Certain jurisdictions may have more stringent privacy requirements that will prevent disclosure of your personal information to any other person or entity, including affiliates.

We will retain your personal information in accordance with applicable data protection laws for so long as it is needed.

Cookie policy

All websites of Plexus Solutions LLC and its affiliates (hereinafter referred to as “Plexus Solutions”, “we” or “us”) use cookies for statistical purposes and to improve user experience and online advertising campaigns. One of the cookies we use is essential for parts of the site to operate and has already been set. This site does not work without cookies. By using this website, you agree to the use of cookies for this purpose.

What is a cookie?
Cookies are small files which are stored on your computer to keep track of your visit to the website and your preferences; as you move between pages, and sometimes to save settings between visits. Cookies help the builders of websites gather statistics about how often people visit certain areas of the site, and help in tailoring websites to be more useful and user-friendly.

How are cookies used in this website?
The cookies we store on Plexus Solutions websites are used to:

  • Track the number, and type of visits to the website, and its pages, in order for us to determine which parts of the site are working well, and which need improvement,
  • Store your preferences, for screen layouts, including your preferred language and country,
  • Gather statistics on the number of users and their usage patterns,
  • Improve the speed and performance of the website pages
  • Third party cookies and partners
  • Occasionally we will use third party plug-ins and components to improve the user’s experience and our online advertising campaigns. These components may also use cookies for similar purposes. Neither the third party nor Plexus Solutions has access to any data collected by the other via cookies
  • We may use cookies to display Plexus Solutions advertisements when you visit third party Web sites with whom we have marketing relationships
  • Under certain circumstances, these third parties may collect anonymized information about your use of our and other websites and make these anonymized data available to us, including, but not limited to, your geographical details, your user behavior on a website or the names of websites on which you were shown ads
  • We may use this information to provide you with more relevant and useful advertising and help us improve the effectiveness of our advertising efforts. 

Deleting Cookies
You may opt-out of cookies (and the use of this website) at any time, by deleting the cookies that were set by the site.  This can be done via the settings of your internet browser, and deleting all cookies.


This Site may contain hyperlinks to other websites that are not operated or monitored by Plexus Solutions. These other websites are not subject to this Policy and we are not responsible for their content or for the policy they apply to the treatment of personal data. We recommend that you read the policy used by these websites and check how these websites protect your personal data and whether they are trustworthy.

(Latest Update: September 10, 2016).

Internet Security


At Plexus Solutions, client confidentiality is the cornerstone of our business.  Accordingly, ensuring data security of our clients is a top priority.

While Plexus Solutions employs various security practices and measures in order to protect the confidential information of its clients, as the end user, you play an important role in safeguarding against risks such as those related to virus attacks, unauthorized access and fraudulent online transactions.

Below are best practices and guidelines to help you protect yourself and understand your role with respect to the Internet.

Internet Fraud and Phishing

Phishing, the practice of using fraudulent e-mails and copies of legitimate websites to extract financial data and other personal information from unsuspecting computer users, continues to expand in sophistication and customers of financial institutions are increasingly targets of these scams.

Because phishing materials often look genuine and may appear to originate from real people, organizations, institutions, and websites, the following precautions are suggested:

E-mail Precautions:

  • Be cautious about clicking any links, opening any attachments, or downloading any files from e-mails regardless of file type or who sent them
  • Never open a website using a link provided in a suspicious e-mail. Links and the e-mail sender address can be forged
  • Avoid including sensitive personal information in e-mail messages. A better practice is to call a company directly
  • Be wary of any request that asks you to perform an urgent action (e.g., “Security Check”, “Activation”, “Verification” or any request to wire funds or make other payments)

Online Banking and Financial Services Precautions:

  • Always type the official website address (URL) when logging into your financial institution
  • When logging into the website, check for a letter ‘s’ immediately after the “http” prefix and for the closed lock icon at the right-hand bottom of the screen. This indicates that both the site and connection are encrypted
  • Review financial services websites for their privacy policies and guidance on staying safe online
  • Be wary of any request that asks you to disclose or verify information about yourself or your accounts, in particular, passwords or other information that a financial services provider may use to identify you (e.g. date of birth, mother's maiden name)

Computer System Precautions:

  • Keep computer software (e.g., system patches, anti-virus, and anti-spyware) up to date with the latest security patches
  • Contact the relevant institution immediately if you notice anything irregular with your bank account or other online accounts
  • If your computer and/or Internet connection appear erratic or crash unusually during an online banking session, disconnect the session and contact your bank’s IT support desk for assistance

Unsolicited Communications
E-mail fraud is a common way that thieves attempt to steal your information. Here are some examples of methods used:

  • Illegitimate offer e-mails advertise the sale of items at a reduced or even unrealistic price in order to obtain credit card or other financial information. Usually, the purchased products are not delivered
  • Requests for assistance scams usually offer the recipient large sums of money in exchange for financial assistance. A common example involves requesting a user’s bank account information in order to facilitate a deposit into the user’s account. This information is then likely used for fraudulent purposes
  • Phony sender e-mails purport to come from executives of an organization (e.g. John Doe, CEO). These e-mails often request personal or confidential information and may contain a “special” offer in order to solicit a response

When contacting your financial institution or sender to verify a request for information, use only a phone number that comes from a reliable source (e.g., the back of your bank card, the phonebook, or bank statements).

Plexus Solutions will periodically contact clients through different channels such as email and phone, but will never request that the client provide their electronic banking credentials on an unsolicited basis.

Spam messages are targeted, mass-distributed, unsolicited e-mails. These e-mails may contain offers to buy items, attempt to solicit your business, or invite you to visit a website. Unfortunately, while these offers may appear legitimate, many people have lost money responding to offers that are often fraudulent.

Here are some tips to help you avoid spam scams:

  • Protect your information. Do not share any personal or financial information with unverified or questionable organizations or individuals
  • Question the provider. Know who the business is and its contact information
  • Time is on your side. Be wary of e-mails that implore you to “act immediately.”
  • Read the fine print. All contracts should be in writing and carefully reviewed prior to transmission of any payment
  • Be wary of free offers. Never exchange payment or financial information on order to obtain a free item. Never buy anything advertised in an unsolicited message
  • Be proactive in securing your data. It is advisable to periodically evaluate the risks that you face when conducting business online and take the appropriate steps to ensure that your business activities and data are safeguarded

How to Contact Plexus Solutions

Contact Plexus Solutions when you notice any suspicious account activity or experience any information security related events.